How do I indicate where the line breaks are on the tag?
All of our tags are individually engraved. An experienced engraver will take the time to separate each line to make your pet tags look as good as possible. If you have certain lines that you want separated in certain spots you can use commas to mark the end of each line and we will take the commas out when we engrave your tag!
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How Many Pets Are Lost Every Year?
According to angel’s wish, Inc. Over 10 million pets are lost every year in the U.S. alone. It has also been reported that 90% of pets with ID tags are returned to their owners; 90% of pets without ID tags do not return.
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What should I use for the Emergency Number?
The emergency number can be used for anything from your cell phone number to your vets number or even your friends number. The choice is yours!
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What is your phone number?
We can be reached toll free at 1-800-818-5526.
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I'm interested in the circle pet tag in aluminum. how do you see the colors they come in?
How will you know where to seperate the lines on my pet tags?
All of our tags are individually engraved. An experienced engraver will take the time to separate each line to make your pet tags look as good as possible. If you have certain lines that you want separated in certain spots you can use commas to mark the end of each line and we will take the commas out when we engrave your tag!
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How long does it take to process my order?
Your Order will be processed instantly and created within hours. Your order will then be shipped the next day or sooner!
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What does the split ring look like?
The split ring looks much like the ring on your keys only much smaller. It attaches to the collar by swiveling around the metal loop on the collar and the hole in the pet tag. This is the standard pet tag attachment.
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What does the S-hook look like?
The S-hook is shaped like an S, when attached to the collar the ends of the clip are pinched using a pair of pliers so that the S-hook takes the shape of a figure 8.
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What fastener should i choose?
For cats we recommend the split ring because it can be fastened directly to the collar or to the metal clip on the collar. The split ring is a smaller version of a key ring. The S-hook requires pliers to attach to the collar and when completely attached turns the S into an 8.
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Do you offer plastic pet id tags?
Unfortunately, for safety reasons we do not sell plastic pet tags. We have found that plastic tags can be easily chewed and split and become a throat laceration risk to your pets.
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What is the difference between the stainless steel and silver aluminum- appearance, weight, wear, etc? Is there a difference with the engraving results between the two?
The stainless steel and silver aluminum are very similar. The stainless steel is slightly heavier of a metal, has a shiny finish, and is more durable. The silver aluminum is light weight making it a great choice for small pets! The engraving results of the two tags are the same.
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Where are you located?
We are located in beautiful Traverse City, Michigan. Traverse City is located in north-western lower Michigan. Our central location in the country ensures fast delivery to every part of the country. Typical delivery times are between 3-5 business days. We ship anywhere in the world.
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What are your business hours?
Our regular business hours are Monday thru Friday from 9AM - 5:30 PM. If you have a question between these hours you can email us or call us toll free at 1-800-818-5526 and leave a message.
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Do you trade links?
Yes! Overnight Pet Tags believes it is important to link to interesting and animal related sites! If you would like to view our links Click Here. If you would like to trade links with Overnight Pet Tags Click Here!
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How do I redeam a Coupon Code?
To redeem your Coupon Code you must first have an item(s) in your shopping cart. In the Shopping Cart page enter your coupon code in the "Coupon Code" field and click the update button. The page will refresh with your new total. Click Checkout to enter your shipping and billing information and finish your order.
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What holidays are you closed?
Due to the nature of our business and the fact that we can not ship our products when postal facilities are closed we are closed on all federal holidays including New Years Eve, Martin Luther King Jr. Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. Orders placed on a postal holiday are processed and shipped on the following day. If you have any questions on these days please feel free to email or call us. All messages will be answered when we reopen.
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Will the slide on dog ID tag fit on an adjustable collar with a plastic snap?
The slide on tag is designed for collars that use a belt buckle style clasp. They will not work with adjustable collars that clip together.
Payments
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Why do I have duplicate charges on my credit card?
Most likely the credit card system requested multiple transfers but one was declined due to bad expiration date, wrong billing address or bad verification code. When this happens the request will look like a transfer at first but will never be withdrawn from your account. The other charges will disappear from your statement within 3-4 business days.
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Can I pay with check or money order?
Yes! Please send your payment along with a description of what you would like to:
Overnight Pet Tags
976 Windmill Lane
Traverse City, MI 49696
Please make checks payable to: Overnight Pet Tags
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What if I’m not satisfied with my tag?
Overnight pet tags guarantees you will be satisfied with your tag or your money back. In the rare event that you are not satisfied, simply send the tag back to us and we will either send you a check or refund your credit card, the choice is yours. Its just that simple! To be eligible for the refund the tag must be in unused condition and received no later than 30 days of your order date. Please be advised that Overnight Pet Tags will not be responsible for lost or undelivered returns so please use caution when addressing and sending your returns. Please include your order number along with your name and address when sending your tags. To ensure your tags arrive please tape the tag to a piece of paper before mailing.
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Why is my credit card not being accepted?
Ensure that you are typing the number and expiry date correctly. Ensure that the billing address you provide is the one that your financial institute has on record. If all of these things are accurate, and your card is still declined, check your balance with your financial institution.
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Do you accept international credit cards
Yes! We accept all Visa, Mastercard, Discover and American Express Cards!
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How are returned checks handeld?
All returned checks will be subject to a $35.00 returned check fee as well as all charges for recovery of payment.
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How do I know my credit card information is secure?
All of your information is secure. We use SSL encryption to ensure that all of your information remains confidential. Any information, including your credit card details, is transferred directly to us via an encrypted transfer. As well, we do not store your credit card information. You can determine if the site you are on is secure if the URL begins with https:// rather than http://. Or, look for a lock image at the bottom of your browser screen.
Shipping
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How Are Orders Shipped?
Orders are shipped the next day via first class mail. You should expect to receive your order within 1-6 business days.
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Can my shipping address be different from my billing address?
Yes!
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How do I know what my shipping charges are?
There are no shipping charges for standard shipping of pet tags in the United States. All international orders are subject to a minimum $3 fee. We also offer Expidiated Shipping for a premium for both United States and international orders.
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Do you ship to Canada?
Yes! All of our products are available to Canada. Unfortunately we can not offer free shipping to Canada due to the cost of postage. There is a small fee for shipping to Canada. Usually the fee is less than $2.00
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Do you ship internationally?
Yes! We ship to every country in the world!
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Do you ship to APO/FPO?
Yes!
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Will you continue to offer free shipping?
Yes. Even though the postal service is raising their rates we will continue to offer free shipping on all of our pet tag orders.
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What is Priority Mail?
Now you can have delivery of your pet ID tags and pet supplies made in an average of 2 to 3 days. Delivery to every address in the United States - including PO Boxes and military addresses. Saturday deliveries at no extra cost. 2-3 days is average delivery and is not guaranteed. Actual delivery time depends on the United States Postal Service and their mail volume.
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What is Express Mail?
Express Mail® is the United Postal Service's fastest service for time-sensitive letters, documents or merchandise. Next day delivery by noon or by 3:00 pm to many destinations. Delivery to all addresses in the United States - including PO Boxes and military addresses.
Security
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How do we use the information we collect?
We use the information we collect for one purpose:
The information you submit to us is used to complete your order. Without this information we are unable to fulfill your order. We do not collect any information about you that is not necessary to provide you with exemplary service.
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Who has access to the information we collect?
Only those people who need to see your information to fulfill your order have access to your information.
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Do we share the information we collect?
We have a very strict policy against any violation of your privacy. To that end, we do not share, sell, or otherwise distribute your information to any other companies or individuals. We are as concerned about your privacy and the security of your personal information as you are.
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Is the information we collect secure?
Yes. We use 128-bit SSL encryption for all information you submit to us. All transactions are completed over a secured connection. Only you and Overnight Pet Tags can access any information exchanged over that connection. You can tell if the page you are on is secure by looking at the URL. If it begins with https:// instead of http://, then the page is secure. Or, have a look in the lower right corner of your screen. If there is a picture of lock there, then the page is secure.
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976 Windmill Lane ♦ Traverse City, MI 49696 ♦ Phone: 1-800-818-5526 ♦ Fax: 1-888-724-1356
