Overnight pet tags guarantees you will be satisfied with your tag or your money back. In the rare event that you are not satisfied, simply send the tag back to us and we will refund your original payment. Its just that simple! To be eligible for the refund the tag must be in unused condition and received no later than 30 days of your order date. Please be advised that Overnight Pet Tags will not be responsible for lost or undelivered returns so please use caution when addressing and sending your returns. Please include your order number along with your name and address when sending your tags. To ensure your tags arrive please tape the tag to a piece of paper before mailing.
Please see our policies on returns and exchanges here .. http://www.overnightpettags.com/returns-and-exchanges/